Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Dates of stay, room preferences, special requests
• Payment Information: Credit card details, billing address (processed securely through our payment partners)
• Communication Data: Correspondence with our customer service team
• Preferences: Room preferences, dietary restrictions, and other special requests
• Age Verification: For casino hotel bookings, we verify you are 21+ years old

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring website, clickstream data
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience
• Location Data: General location information (city/country level) for service personalization

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your hotel and casino hotel bookings and reservations
• To communicate with you about your bookings, including confirmations and updates
• To provide customer support and respond to your inquiries
• To personalize your experience and tailor our services to your preferences
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent where required)
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure the security of our services
• To verify age for casino hotel bookings and gaming activities

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as:

• Payment processors for handling transactions
• Hotel and casino partners to fulfill your bookings
• Customer relationship management (CRM) platforms
• Marketing and analytics service providers
• Age verification services for casino bookings

3.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data storage and backup procedures
• Employee training on data protection and privacy
• Regular review and updating of security practices

Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

To exercise these rights, please contact us using the information provided in the Contact Us section.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Personalize content and advertisements
• Analyze website traffic and performance
• Provide secure authentication

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. We also use web beacons and similar technologies to track email open rates and website interactions.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from those in your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by relevant authorities
• Privacy Shield certification where applicable
• Binding corporate rules for intra-group transfers
• Other legally recognized transfer mechanisms

8. Children's Privacy

Our services are not intended for individuals under the age of 18 (or 21 for casino hotel services). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

9. Casino Hotel Specific Provisions

For casino hotel bookings and services, additional privacy considerations apply:

• Age Verification: We collect and verify age information to comply with legal gambling age requirements
• Gaming Activity: We may collect information about your gaming activity for regulatory compliance and responsible gaming monitoring
• Regulatory Reporting: We may share information with gaming regulators as required by law
• Self-Exclusion Programs: We participate in self-exclusion programs and may share information to enforce exclusion requests

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users
• Displaying a notice on our website

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after such changes constitutes your acceptance of the new Privacy Policy.